Southern Cross Austereo Pty Ltd (ACN 109 243 110) (SCA) and our related bodies corporate operate a number of commercial radio stations, television stations, websites, and other media platforms throughout Australia. In the course of conducting our business we may collect and handle your personal information.
What is personal information?
Personal information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether that information is true or not and whether it is recorded in a material form or not. Sensitive information is a subset of personal information that includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or
orientation. We generally do not ask for sensitive information, but may do so where it is reasonably necessary for our functions and activities and it is permitted or required by law. Generally we will only collect sensitive information where you have consented to us collecting that information, including where you voluntarily submit such information to us.
What personal Information we collect and hold
What personal information we collect about you will depend on the nature of our relationship with you. We may collect:
• your name, address, email, phone number(s) and emergency contact details
• your age, date of birth, gender
• payment, credit card and/or bank account details
• photographs, film and/or audio recordings of you where you attend an SCA affiliated event, attend our premises, or call one of our radio stations or otherwise participate on-air; and
• your interests, opinions about our brands and services, or other information relevant to promotions and activities that SCA runs and to your engagement with SCA, such as information contained in competition entries, job applications, on air
interactions, complaints and enquiries.
We also conduct research surveys for third parties. Where you participate in these surveys we may also collect information about your occupation and salary, your opinions about the brands and services of third parties, as well as sensitive information such as your political opinions or health information. This type of information will only be collected with your prior consent.
Why we collect personal information
Generally we collect your personal information to provide you with products and services and to manage our relationship with you.
We also collect personal information for research and marketing purposes and to provide you with information about events, products and services (both our own and those of other companies that may be of interest to you), to improve the services we provide, to run various competitions, and to provide you with payment receipts.
Where lawful and practical, you may deal with us anonymously or use a pseudonym. However in some instances, because of the services we provide, if you do not provide us with your personal information we may not be able to provide you with the requested product or service (for example, if we require your details in connection with a competition we are running, we cannot provide you with a prize should you be a prize winner and we cannot contact you).
How we collect Personal Information
We collect personal information directly from you when you interact with us, for example when:
• you submit an entry into a competition or trade promotion;
• you participate in listener loyalty programs;
• you subscribe to a member database or email newsletter;
• you send us an email, contact us through any of our websites, or post on any of our websites (including any of our social media pages);
• you purchase products from us;
• you participate in a research survey;
• you download one of our mobile Apps and/or stream our products from a website or via a mobile App;
• you call us; or
• you attend an event or activity that we organise, sponsor, or are otherwise affiliated with.
We also have CCTV cameras operating in many of our premises to ensure security and a good working environment for our staff. Premises where CCTV cameras operate have signs at the point of entry, informing you of their operation.
In some circumstances we may obtain personal information about you from third parties such as:
• marketing databases or other sources that are publicly available such as websites, journals, legal directories and phone books;
• friends or relatives who have provided us with your details as part of a promotion, competition or event, including where they have nominated you as an emergency contact; and
• referees and/or previous employers where you have applied for a job with SCA.
Website and App Policy
Use and disclosure
How we use your personal information will depend on the nature of our relationship with you. We may use your personal
information for the following purposes:
• to provide you with our products or services;
• to manage our relationship with you;
• to administer online and App based services and products and to monitor your activity on these services and products;
• to facilitate the administration of, and your participation in, a trade promotion or other activity;
• to facilitate the administration of, and your participation in, a listener loyalty program;
• to facilitate the administration of, and your participation in, a member database;
• to facilitate the administration of, and your participation in, an online subscription newsletter;
• to monitor your purchase history and or relationship with you;
• to compile listener databases and profiles to enable us to market goods and services more accurately;
• to identify and inform you about other products or services that may be of interest to you;
• to market, improve and add to our products and services including our websites and our radio broadcasts; and/or
• to report to our third party clients on the results of our research surveys (while personal information is used to compile these reports, only aggregated, de-identified data is given to our clients).
Direct marketing opt out
If you no longer wish to receive marketing or other communications from us, please contact us on the details below so that we can update your preferences, or follow the instructions in these communications on how to unsubscribe.
• our related bodies corporate;
• third parties engaged by us to provide functions on our behalf (such as storing and managing databases, processing credit card information, mailouts, debt collection, marketing research and advertising), some of which may be located overseas, including in Canada and Singapore;
• Commercial Radio Australia (CRA), where you make a complaint under the CRA Codes of Practice;
• third parties to whom you authorise us to disclose your personal information; and
• our sponsors and/or promotions partners where you have expressly consented (“opted in”) to being contacted by them.
To protect your privacy, wherever practical we impose contractual requirements of security and confidentiality on third parties
as to how they handle personal information that we disclose to them.
We take reasonable steps to ensure that the personal information we collect, use and/or disclose is accurate, complete, relevant and up-to-date. If you believe that the personal information we hold about you is incorrect or out-of-date, please contact us on the details below so that we can update our records.
We store your personal information in a number of secure computer storage facilities and paper based files, and in other records. We may also engage third party service providers to assist in storing and processing certain types of personal
information for us, some of which may be located overseas. We take reasonable steps to ensure that the personal information we hold about you is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
Access and correction
If you wish to request access to, or correction of any personal information we may hold about you, please contact us as set out below.
Generally, we will provide you with access to your personal information unless one of the exceptions set out in the APPs applies to your request, such as where providing access would unreasonably impact on the privacy of others. If one of these exceptions applies, we may, if reasonable, provide access to the personal information in a way that meets our needs and yours (for example by giving you access through a mutually agreed intermediary), although this will not always be possible.
We may need to charge a fee for giving access to personal information which reflects our costs of providing access. If we refuse your request for access to, or correction of, your personal information, we will provide you with written notification of our decision and our reasons for reaching that decision. If we refuse your request to correct your personal information, you can request that we associate a statement with that information that you believe it to be inaccurate, out-of-date, irrelevant or misleading.
More information and complaints
For more information on how we handle your personal information, or if you are concerned that we may have breached your privacy and wish to make a complaint, please contact us on the details below We will take any privacy complaint seriously, and we aim to resolve all complaints in a timely and efficient manner. We request that you cooperate with us during this process and provide us with relevant information we may require.
We expect our procedures will deal fairly and promptly with your complaint. However, if you are unsatisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) on by calling 1300 363 992 or visiting the OAIC website at www.oaic.gov.au.
Mail: The Privacy Officer
Southern Cross Austereo
PO Box 345
South Melbourne, VIC, 3205
Phone: (03) 9252 1019
Last updated: May 2016